Car rental at
Lisbon Airport

I recently rented a Renault Austral SUV for a week during my trip to Portugal. I was pleased to find that the vehicle was in excellent condition, clean, and well-maintained. The staff at the Sixt Rent-a-Car airport location demonstrated professionalism and were very courteous throughout the rental process. I opted to decline the insurance offered by Sixt, choosing instead to utilize the coverage provided by my credit card. The staff made it clear that if I returned the vehicle with any damages, my credit card would be charged for the necessary repairs, and I would then need to initiate a claim with my credit card company for reimbursement. Additionally, I was informed that the vehicle needed to be returned with a full gas tank; otherwise, I would incur a charge for fuel at a premium rate. Regrettably, on my final day in Portugal, I was involved in a minor incident where I accidentally struck a tree, resulting in damage to the front part of the car's hood. Upon returning the vehicle, I promptly communicated the situation to the staff. They handled the matter with professionalism, taking photographs of the damage and informing me that an invoice for the repairs would be issued within a week. Upon returning home, I was understandably concerned about the potential costs associated with the vehicle repairs, particularly after encountering numerous unfavorable reviews of Sixt, which depicted the company in a negative light. I was prepared to contest any charges that I deemed unnecessary. However, I was pleasantly surprised when Sixt contacted me via email to provide detailed information regarding all the repair charges prior to processing payment. The email also included instructions on how to request reimbursement from my credit card provider. Although my credit card was charged for the repairs, the comprehensive information supplied by Sixt facilitated a smooth approval process for reimbursement from my credit card insurance. I was highly satisfied with the services provided and the swift resolution of my issue. I intend to utilize their services again in the future and will opt to use my credit card for insurance coverage. Thanks,